eTwinning – Privacy Policy

The European Commission, Directorate-General for Education, Youth, Sport and Culture ("DG EAC"), the Education, Audiovisual and Culture Executive Agency ("EACEA") as well as the National Support Services (NSS) and Partner Support Agencies (PSA) are committed to preserving your privacy.

Personal data collected through eTwinning.net are either processed at national level, where the NSS or PSA, as the case may be, are the Controllers, or at European Union (EU) Level, where EACEA is the Controller. 

All personal data are dealt with in accordance with the applicable data protection legislation

  • At EU level, the Regulation (EC) No 2018/1725 (1) on the protection of personal data by the Community institutions and bodies currently applies. 
  • At the national level, for members of the European Union (EU) and the European Economic Area (EEA), the General Data Protection Regulation ('GDPR') applies (2). All data processing operations under the control of the National Support Services comply with its provisions.
  • For countries which are not members of the EU or of the EEA, personal data is processed according to the applicable National legislation, except if personal data from persons in the EU Member States or the EEA is processed. In this case, the GDPR applies.

The following Privacy Statement outlines the policies by which DG EAC, the EACEA, NSS and PSA collect, manage and use the personal data of the concerned individuals in eTwinning. 

We value your trust and want to make sure that you understand our policies and practices regarding the protection of your data within the eTwinning Project.

EUN Partnership aisbl (hereinafter called European Schoolnet) runs the eTwinning Central Support Service (CSS) as a contractor of EACEA and, as part of its tasks, it implements the eTwinning platform which is subject to the privacy policy set-out below.

1. Who is responsible for processing your personal data (data controller)? 

At EU Level – eTwinning.net

When data are processed at EU level the data controller is the Education, Audiovisual and Culture Executive Agency.

The person designated as being in charge of the processing operations is: 

Head of Unit A5 of EACEA 

Education Audiovisual and Culture Executive Agency

Avenue du Bourget 1, BE-1049 Brussels

Email: eacea-eplus-etwinning@ec.europa.eu

At a National level – eTwinning national portals 

When data are processed at a national level (for instance to organise national activities, see below), the data controllers are the specific support services (National Support Services and Partner Support Agencies).

Contacts of the persons designated as being in charge of the processing operations in the Support Services can be found on these pages: NSS and PSA

2. Which personal data are processed and how?

At EU Level – eTwinning.net

The following personal data are processed in the context of eTwinning. This list is exhaustive.

a) Mandatory data

Registrant data: email address name, surname, role at school (if a teacher, the subjects taught), communication language(s), age range of pupils, user’s description

School data: information relating to a school such as official school name, address, town, email address, region and country.

School Principal’s data: name, surname, professional email address.

b) Optional data (these data may be provided only in case you are further involved in eTwinning activities):

Registrant data: list of contacts within eTwinning Live, list of projects, picture of the registrant, photos and other information related to the usage of the platform.

Other data: Registrants may also participate in projects’ TwinSpaces, eTwinning Groups, Learning Events and online events. In these cases, registrants can submit information for the purpose of participating in such initiatives. Access to such platforms is restricted to their registered members only. They can also submit other information in the context of the use of the platform as well as post messages and other material in forums, blogs and other sections of the platform.

At a National level – eTwinning national portals

The following personal data are processed in the context of eTwinning.

a) Mandatory data - provided by EACEA via eTwinning.net

Registrant data: email address name, surname, role at school (if a teacher, the subjects taught), communication language(s), age range of pupils, user’s description.

School data: belonging to a school (official school name, address, town, email address, region and country).

School Principal’s data: name, surname, professional email address.

b) Technical information: Data are provided by the users themselves by submitting online forms in various areas of the platform eTwinning.net and accessible by the various national services.

c) Specific data for on-site initiatives: Participants may take part in on-site Professional Development activities. In this case they may be requested additional information (for instance to arrange travels) for the purpose of participating in such initiatives. 

3. For which purpose do we process your data? 

At EU Level – eTwinning.net

The processing of data is necessary to: 

  • provide information about registrants’ activities within and outside eTwinning to establish and maintain online community’s activities;
  • allow registrants to find partners and set up projects;
  • provide information about their eTwinning projects;
  • in general, allow eTwinning registrants to communicate and collaborate in the spirit of mutual trust and respect; and,
  • allow and facilitate monitoring and research activities.

When users register in eTwinning they can also sign up for the eTwinning newsletters.

Registrants’ data is validated at national level by by the respective NSS or PSA.

Aggregated statistics are collected regularly, including but not limited to, the number of users during a specific period, the preferred subjects or countries chosen by teachers, account usage.

At a National level – eTwinning national portals

The eTwinning Support Services use the information submitted to the eTwinning.net to:

  • validate the personal information submitted by the user
  • promote eTwinning national activities
  • dissemination of national newsletters and notifications, 
  • press releases, 
  • registration for courses and events, 
  • participation in surveys

Users may also choose to contact directly the Support Services to stay informed of eTwinning activities. If users choose to contact the Support Services directly, personal data will be solely used for the purposes of responding to messages or managing registrations.

4. On which legal basis do we process your personal data?

At EU Level

Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Union institution or body (to be laid down in Union Law) (article 5(1)(a) of Regulation 2018/1725);

  • ''Erasmus+': the Union programme for education, training, youth and sport established by Regulation (EU) No 1288/2013 of the European Parliament and of the Council of 11 December 2013 and repealing Decisions No 1719/2006/EC, No 1720/2006/EC and No 1298/2008/EC (OJ L 347 of 20.12.2013, p. 50–73)
  • Commission Implementing Decision of 18 December 2013 establishing the ‘Education, Audiovisual and Culture Executive Agency’ and repealing Decision 2009/336/EC (2013/776/EU): Article 3(a).
  • Service Contract 2017-3597, 2017-3598 and 2017-3599 between the Education, Audiovisual and Culture Executive Agency and EUN Partnership AISBL.

Processing that are not covered by the above legal bases are based on consent of the data subject (article 5(1)(d) of Regulation 2018/1725).

At National Level

  • Grant agreement signed between the EACEA and the NSS or PSA.
  • Contact the respective NSS or PSA for information on the legislation applicable to each country.

5. How long do we keep your personal data?

At EU and National Levels

Data related to statistics and research purposes is kept for the entire duration of eTwinning in an aggregated, anonymous format.

Data related to the profile of the users are kept for a maximum of three years after the user's last login. After one year from the last login, the user profile will automatically be set to inactive, i.e., no longer visible to other users or the outside world. A notification is sent to the user to inform her/him that her/his profile has been set to inactive and that he/she can re-activate his/her account by logging in again. A second and final reminder is sent after two additional years informing the user that, 3 years after her/his last login, his/her profile will be deactivated permanently. All personal information is then made anonymous.

In order to deactivate or delete an account, please contact the Central Support Service (see point 6 below) at: helpdesk@etwinning.net.

In case users ask for the deactivation of their profile or the profile is automatically deactivated, no data will be visible to other eTwinning users. Data will be kept only in an anonymous form that does not allow for personal identification. If users with a deactivated profile want to continue using the platform, they will need to register again. The data remain solely for research and monitoring purposes at the disposal of EACEA, the European Commission, national or regional school authorities, authorities in charge of implementing eTwinning (Central and National Support Services) and other third parties (see point 6) under the authorisation of the Data Controller in an aggregated format.

6. Who has access to your personal data and to whom is it disclosed?

At a EU Level – eTwinning.net

For the purposes detailed above, access to the data is strictly limited to:

  • eTwinning registrants (upon login) can see the following data of other users: full set of data except users' email address and school leader’s data.
  • EACEA, European Commission: full set of data.
  • Authorised staff of the organisation contracted by EACEA to implement eTwinning, i.e. Central Support Service (European Schoolnet): full set of data.
  • NSS and PSA: registrant data limited to the individual of their respective countries.

If the NSS or PSA are located outside of the EU/EEA, the transfer of personal data takes place on the basis of appropriate safeguards referred to in the grant agreements signed between the Agency and the Support Services. Users may request to obtain a copy of these safeguards by contacting the controller as indicated below. 

Some data submitted by users will be displayed, only after having given their explicit consent, on the public area of the eTwinning Portal (eTwinning.net), which means that such data are freely accessible on the Internet. In this case the user has the right to delete their data. The data which becomes public is in particular the following:

Registrant data: name, surname, belonging school. In case of eTwinning Ambassadors, also the picture of the user will be publicly displayed.

School data: official school name, town, region, country.

Project data: name, description, languages, age range of pupils, partner details, registration date and closing data (if available).

Other data submitted by users on the eTwinning platform (e.g., messages in forums, online discussions and threads, files and pictures) are only visible to other registered users related to the area of the Portal where they have been uploaded (e.g., eTwinning Groups, Learning Lab, TwinSpace).

The transfer of specific data to other third parties (e.g., research centres and universities) can be permitted under specific authorisation of the Data Controller, but data will be transferred in an anonymous way.

Personal data can never be used for marketing purposes. 

At a National Level – eTwinning national portals

For the purposes detailed in point 3, access to the data is strictly limited to:

  • National Support Services, Partner Support Services, national or regional school authorities in charge of implementing eTwinning at national level and keeping contact with the users of their respective countries. Each Support Service can access the personal data of the users of its respective country. 

The complete and updated list of those countries as well as of all NSS and PSA, is available in these dedicated pages: NSS and PSA

7. How do we protect your personal data?

At EU and National Levels – eTwinning.net

The collected personal data and all related information are stored on secured servers of the service provider (European Schoolnet).

A contractual clause about data protection is included in the contract with the service provider, to ensure that your data are processed in compliance with the applicable legislation.

The operations of the service provider's computer centres contractually abide to the European Commission's security directives and provisions established by the Directorate of Security for these kinds of servers and services.

NSS and PSA who wish to process data for national activities access the information stored at central level.

8. What are your rights concerning your personal data and how can you exercise them?

You have the right to:

  • Request to access the personal data we have on you;
  • Request a rectification of your personal data or make the correction yourself in your profile;
  • Request, Under certain conditions, the erasure of your personal data;
  • Request, Under certain conditions, the restriction of the processing of your personal data;
  • Object at any time to the processing of your personal data on grounds relating to your particular situation; 
  • Request for your data to be transferred to another organization in commonly used machine-readable standard format (data portability);
  • Withdraw your consent at any time.

You have the right to object to processing of your personal data on grounds relating to your particular situation under the provisions of Article 23 of the Regulation 2018/1725.

You also have the right not to be subject to automated decisions (made solely by machines) affecting you, as defined by law.

At a EU Level – eTwinning.net

To exercise your rights at European level, in most cases (access, rectify, request the restriction, object the processing of your data) you can contact the European Data Controller (EACEA), see point 1

If you would like to erase your data from eTwinning, you can contact the Central Support Service at: helpdesk@etwinning.net.

At a National Level – eTwinning national portals

For any questions on your rights and the exercise of your rights related to the processing of personal data by the Support Services at national level (via their national eTwinning Platforms and/or newsletters and notifications) you may contact the Data Controllers of each country (see the list of contacts in point 1).

9. Your right to have recourse in case of conflict on any personal data issue

At a EU Level – eTwinning.net

In case of conflict on any personal data protection issue you can address yourself to the controllers at the above mentioned address and functional mailbox.

You can also contact EACEA's Data Protection Officer at the following email address: eacea-data-protection@ec.europa.eu.

You may lodge a complaint with the European Data Protection Supervisor at any time: Website http://www.edps.europa.eu.

At a National level – eTwinning national portals

In case of conflict on any personal data protection issue you can address yourself to the responsible national controllers (see the list of contacts in point 1).

If you feel that your data protection rights have been infringed, you may contact the Data Protection Authorities in the country where you or the Support Services are based.


  1. Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) No 45/2001 and Decision No 1247/2002/ EC Text with EEA (OJ L 295, 21.11.2018, p. 39)
  2. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (OJ L 119, 4.5.2016, p. 1–88) 

  • Data privacy