New Helpdesk on your Desktop!

The new Helpdesk is now within your reach for help and guidance during your first eTwinning steps. If you haven’t done it yet take now the chance to connect to your Desktop and look around!

What is it? It is a set of support material translated in all languages and a forum to post questions and requests for help.

What is in there? Each section should help you to find your way whether you are looking for advice on how to find contacts, manage your Desktop, participate in Teachers’ Rooms and much more.

You’ll be able to get direct help with the following questions:

• How do I get registered?
• Who can register?
• I forgot my password. What do I do?
• What is the Desktop?
• Where do I start?
• What’s the best way to contact others?
• How do I create a Teachers’ Room?
• Can I manage a Teachers’ Room?
• How do I avoid becoming a “Spammer”?
• Where can I go for help?

If you would simply like to share your thoughts with other eTwinners, you can use the Helpdesk forum. Many eTwinners have already posted their messages and threads to find support and help each other! The helpdesk section is also available on the eTwinning portal for non-registered users to get a feel for the community before joining.

In case you do not find the answers you’re looking for you can also have a look at the FAQs. For a general overview of eTwinning, please consult the eTwinning guidelines.

Web Editor: Conde Carmen Published: 21.03.2011 Last changed: 12.10.2011